Acoustimac Online Privacy Policy

Introduction

Welcome to Acoustimac LLC's Privacy Policy. At Acoustimac, LLC ("Acoustimac," "Company," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (acoustimac.com) or otherwise interact with our services (collectively, the "Services").

This Privacy Policy describes our practices regarding information collected from users of our Services, including the types of personal information we collect, how we use and protect this information, and your rights regarding your personal information.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, you should not use our Services. Your continued use of this website and our services will be considered acceptance of these privacy guidelines.

Table of Contents

1. What Personal Information Do We Collect?
2. How Do We Use Your Personal Information?
3. When Do We Share Your Personal Information?
4. Cookies and Tracking Technologies
5. How Do We Protect Your Personal Information?
6. Your Privacy Rights
7. State-Specific Privacy Rights and Notices
8. Additional Privacy Matters
9. Contact Information 

1. What Personal Information Do We Collect?

   "Personal information" refers to any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device.

   We collect personal information when you:

   • Create an account on our website
   • Place an order or make a purchase
   • Sign up for our newsletter or promotional communications
   • Contact our customer service
   • Interact with our social media pages
   • Visit our website.

   The types of personal information we collect may include:

   Categories of Personal Information 

   Categories of Personal Information	Description	Source	Purpose	Retention Period
   Basic Personal Identifiers ("Identifiers")	Name, postal address, email address, phone number, account username and password	Directly from you when you create an account, place an order, or contact us	Account creation, order processing, customer service, marketing communications	For the life of your account, plus a reasonable period thereafter to satisfy legal obligations
   Commercial Information	Products purchased, obtained, or considered; order history; payment information	Directly from you when you make a purchase or browse our products	Order processing, , customer service	For the life of your account, plus a reasonable period thereafter to satisfy legal obligations
   Internet/Network Activity	Browsing history, search history, information regarding interactions with our website or advertisements	Automatically collected when you visit our website or use our Services	Website functionality, analytics, personalization, marketing	Generally retained for short periods and regularly disposed when no longer necessary for business purposes
   Geolocation Data	General location information inferred from IP address	Automatically collected when you visit our website	Regional customization, shipping estimates	Short-term retention and regularly disposed when no longer necessary for business purposes
   Customer Service Information	Communications history with Acoustimac, including emails, chat logs, and phone audio records where permitted under applicable state law	Directly from you when you contact Acoustimac	Customer service, account management, quality assurance	For the life of your account, plus a reasonable period necessary to satisfy legal obligations

    

   We do not knowingly collect sensitive personal information such as government identifiers, biometric information, precise geolocation data, or information concerning protected classifications under federal or state law. 

2. How Do We Use Your Personal Information?

   We use the personal information we collect for various business and commercial purposes, including:

   Purpose	Description	Categories of Personal Information Used
   To Process Transactions	Fulfilling orders, processing payments, arranging shipping, and providing invoices/order confirmations	Identifiers, Commercial Information, Geolocation Data
   To Maintain Your User Account	Creating and maintaining your account, providing customer service, and maintaining the security of your account	Identifiers, Commercial Information
   To Provide Customer Service	Responding to inquiries, addressing complaints, and resolving disputes	Identifiers, Commercial Information, Customer Service Information
   To Communicate With You	Sending transactional emails, order status updates, responding to your requests, and providing information about our products and services	Identifiers
   To Improve Our Services	Analyzing usage patterns, identifying trends, and enhancing the user experience of our Services	Identifiers, Internet/Network Activity, Commercial Information
   For Marketing Purposes	Sending promotional materials, newsletters, and information about products, services, and promotions that may be of interest to you, subject to you opting into the receipt of the same	Identifiers, Commercial Information, Internet/Network Activity
   To Maintain Security	Detecting, preventing, and addressing fraud, security breaches, and other harmful activity	Identifiers, Internet/Network Activity, Geolocation Data
   To Comply With Legal Obligations	Complying with applicable laws, regulations, legal processes, or government requests	Any of the above categories as necessary

    

3. When Do We Share Your Personal Information?

   We may share your personal information in the following circumstances:

   Service Providers 

   We may share your personal information with service providers who perform services on our behalf, including:

   Type of Service Provider	Services Provided	Categories of Information Shared
   Payment Processors	Processing credit card and other payment transactions	Identifiers (name, billing address), Commercial Information (payment details)
   Shipping and Logistics Providers	Delivering products, handling returns	Identifiers (name, shipping address, phone number)
   Customer Service Providers	Supporting customer service operations	Identifiers, Commercial Information, Customer Service Information
   Marketing Service Providers	Email delivery, advertising, analytics	Identifiers (email address), Internet/Network Activity
   Technology Service Providers	Website hosting, cloud storage, data analysis	Various categories as necessary to provide services

    

   Business Transfers 

   If Acoustimac is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

   Legal Requirements 

   We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) or if we believe disclosure is necessary to:

   • Comply with any court order, law, or legal process.
   • Protect the rights, property, or safety of Acoustimac, our customers, or others.
   • Prevent or investigate possible wrongdoing in connection with the Services.

   With Your Consent 

   We may share your personal information with third parties when you have provided your consent to do so.

4. Cookies and Tracking Technologies

   What Are Cookies? 

   Cookies are small data files stored on your device when you visit a website. We and our service providers may use cookies and similar technologies to recognize you, customize your experience, analyze usage, and target advertisements.

   Types of Cookies We Use 

   Type of Cookie	Description	Purpose
   Essential Cookies	Necessary for the operation of our website	Enable basic functions like page navigation, secure areas access, and shopping cart functionality
   Analytical/Performance Cookies	Help us understand how visitors interact with our website	Provide information about page visits, most popular pages, and if users encounter error messages
   Functionality Cookies	Allow the website to remember choices you make	Recognize you when you return to our website and remember your preferences
   Targeting/Advertising Cookies	Record your visit to our website, pages visited, and links followed	Deliver advertisements more relevant to you and your interests

    

   Your Cookie Choices 

   Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

   Web Beacons 

   We may use web beacons (also known as clear GIFs, pixel tags, and single-pixel GIFs) to track the actions of users on our Services, measure the success of our marketing campaigns, and compile statistics about usage of our Services.

   Do Not Track Signals 

   Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking as discussed in this section.

5. How Do We Protect Your Personal Information?

   We implement reasonable security measures to protect the security of your personal information. We use industry-standard encryption technologies when transferring and receiving sensitive data. However, please also understand that no transmission over the Internet or electronic storage method is 100% secure.

   We maintain administrative, technical, and physical safeguards designed to protect against unauthorized access, use, modification, and disclosure of personal information. Despite our efforts, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting our customer service.

6. Your Privacy Rights

   Account Information 

   If you have an account with us, you can review, update, or delete certain personal information by logging into your account. You may also contact us directly to request changes to or deletion of your information.

   In addition to potentially applicable state privacy laws, users of our Services have the following user choices:

   • Log-in accounts are only created for users who register themselves or for customers who order by telephone where a user account is created as a courtesy by one of our sales representatives.
   • Only registered users are able to view and edit their personal information for current or future use.
   • User log-in accounts are not created for customers who place their orders as a guest.
   • If you have an account with us, you can review, update, or delete certain personal information by logging into your account.
   • Upon request, we can provide you with a copy (in PDF format) of your records, which include: invoices, credit memos, and quotes.
   • You can request to have all your data purged from our system entirely by contacting us using the information provided in the "Contact Information" section.

   Communication Preferences 

   If you have opted in, you can opt out of receiving promotional emails or text messages from us by following the unsubscribe instructions included in each email or text message. Please note that even if you opt out of promotional communications, we may still send you transactional communications related to your account or purchases, unless you have requested that such communications also cease.

   Your State Privacy Rights 

   Depending on where you reside, you may have certain rights regarding your personal information under state privacy laws. These rights may include:

   • Right to Know/Access: You may have the right to request information about the personal information we have collected about you and how we have used and shared that information.
   • Right to Deletion: You may have the right to request that we delete the personal information we have collected from you.
   • Right to Correction: You may have the right to request that we correct inaccurate personal information we maintain about you.
   • Right to Opt-Out of Sales and Sharing: You may have the right to opt out of the "sale" or "sharing" of your personal information to third parties.

   To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your verifiable consumer request within the timeframe required by applicable law.

   Verification Process 

   To protect your privacy, we may need to verify your identity before processing your request. We may require you to provide information that matches the information we have on file about you.

   Authorized Agents 

   You may designate an authorized agent to submit requests on your behalf. We may require verification of your authorized agent’s authority to act on your behalf.

7. STATE-SPECIFIC PRIVACY RIGHTS AND NOTICES

   In addition to the rights described in "What Are Your Privacy Rights and How to Exercise Them?" above, the following rights and notices apply to residents of the states listed below.

   1. California

      California's Shine The Light law permits customers who are residents of California to request information regarding our disclosure of certain personal information to third parties for their own direct marketing purposes (see California Civil Code section 1798.83 (e)(7) for a list of personal data categories). You can submit a disclosure request using the contact information provided below once a year and free of charge. However, we do not share any personal information protected under the Shine The Light law with third parties, other corporate family entities, or affiliate businesses for their direct marketing purposes.

   2. Nevada

      Although we do not "sell" "covered information" of Nevada "consumers" as those terms are defined by Chapter 603A of the Nevada Revised Statutes, if you are a Nevada consumer, please go to our Customer Service Platform and inform us that you would like us to provide you notice in the event we should do so in the future, at which point you will have an opportunity to be verified and exercise your opt-out rights under that law. You may contact us as described below. It is your responsibility to keep your notice contact information current.

   3. Oregon

   Upon reasonable request through our Customer Service Platform and verification that you are a resident of the State of Oregon, we will provide you with a list of specific "third parties" (as such term is defined per ORS 646A.570(20)), other than natural persons, to whom Acoustimac has disclosed personal information relating to Oregon consumers, excluding consumers, controllers, processors, or affiliates of Acoustimac or its processors and except where such disclosure would require disclosure of Acoustimac’s trade secrets, as defined in ORS 646.461.

8. ADDITIONAL PRIVACY MATTERS

   1. Third Party Websites.

      Our Services may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.

   2. Children’s Data.

      Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Information" section.

   3. Changes to Our Privacy Policy.

      We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this Privacy Policy or by other means as required by applicable law. Your continued use of our Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Privacy Policy to stay informed about our information practices.

9. CONTACT INFORMATION

   If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at: 

   Electronic Communication: Through our Customer Service Platform.
   
   Phone: 1-888-827-1266
   
   Mailing Address:

   Acoustimac, LLC
   3906 E 21st Avenue
   Tampa, FL 33605

   For customer service inquiries, please visit our Customer Service Platform.