Warranty, Returns, and Exchanges Policy

We at Acoustimac pride ourselves on making the best products out of the best materials available and we strive on providing our customers with the best level of service possible. To guarantee your satisfaction we carefully inspect every item we sell before it is shipped. However, we do understand that things happen during transit. Acoustimac wants you to be 100% satisfied with your purchase. If an item you bought arrived damaged, you must report it to us by email no later than 5 days of receiving it. Please, include in your email some digital photographs of the damaged merchandise. We will be glad to get an insurance claim initiated on your behalf and we will send you a replacement at no cost to you, upon the completion of the claim investigation. Insurance claim process takes 7 to 21 business days to be completed. Returns are accepted within 30 days of purchase with the following conditions:

To Initiate a Return or Exchange:

• You will need to fill out our RMA form (CLICK HERE) ,  to request a Return Merchandise Approval (RMA).
• Orders for DIY (Do-it-Yourself) materials such as Acoustic Insulation, Acoustic fabric, frames and soundproofing materials (vinyl, glues, corks and underlays) totaling less than $1,999, are refundable minus initial and return shipping cost and a 10% restocking fee. Large orders for these materials totaling $2,000 or more are not returnable.
• All returned goods must be sent back to us in the exact condition we sent them to you. Returned merchandise will be inspected and your refund total will be contingent on the results of this inspection. Once the panel is drilled or altered for installation, it cannot be returned, so be sure to inspect your items before installing them.
• Merchandise needs to have complete packaging and all accessories it came with.
• Owens Corning 8’x4’ and Black Select Sound Insulation are NON REFUNDABLE
• You will be responsible for the shipping cost to return unwanted merchandise. You can pay for the return shipment yourself with a carrier of your choice, or we could provide you with a return shipment label and deduct its cost from your refund total. Initial shipment costs for non damaged merchandise will not be included in your refund total. 
• A replacement of the same kind could be sent if we deem it acceptable. Buyer is responsible for all shipping costs. If the new item costs more, you will pay for the additional costs before shipping. If the new item costs less, you will be entitled to a refund for the price difference, minus return shipping costs.
• We DO NOT Accept Partial Returns on DIY Materials such as insulation, fabric, hardware, frames or Soundproofing Materials.
• Standard sized finished products available for purchase on the website, may be returned and refunded minus the original shipping charge.
• Ready made AcousticART  can be returned minus a 25% restocking fee as well as the original shipping charge.
• ** please note: AcousticART images can vary greatly in color hue and saturation from the screen to the final print, Acoustimac does not cover color discrepancies in our printed products as a valid reason for returning your purchase.

The following products are non refundable :

• Products upholstered with customer supplied fabrics
• Acoustic art panels and printed fabric with custom images 
• *Custom sized AcousticART products .
• AcousticART Skin or Printed Fabric.
• *Custom Size Panels in any fabric.
• Guilford of Maine Panels in any size
• ** Standard size panels: panels that are in 1 foot increments starting at 1x1 and up to 4x2.  
• **Custom size panels are any size that falls outside the range above. For example: 13”x 94, 45x23.25” etc..

These products are all custom items, made specially for you and cannot be returned since we are unable to resell them to anyone else.

• We can issue refunds or exchange only  to the payment issuer. If you are working with a third party such as designer, architect, or other individual or company, who actually has purchased our products on your behalf, that third party will have to arrange the refund or exchange through the original purchaser.

Acoustimac.com Finished Panel Product Limited Warranty

All of our acoustic panels come with a one-year limited warranty. We will replace any panel that becomes defective within the one-year time of purchase. We will require the defective product to be sent to us for inspection. Warranty will not cover damages caused by misuse, or improper installation. We will not be held liable for injuries of any kind resulting from the use of any of our products. Acoustimac products are not to be used outdoors. Such usages will automatically void the warranty.

Lead Time Estimates Policy

We understand that you, or your company, may have deadlines to meet, and may need to schedule installers for products you plan on ordering from us. However, we are a manufacturer of products that are built-to-order, and our lead times may vary and are subject to change without notice.

Lead times, are estimates based on working days and order size and volume, and are provided as a courtesy. Lead times, provided either written or verbally, are not intended as a contractual obligation in any way, and Acoustimac LLC assumes no responsibility for any liabilities caused by delays in production or delivery, and offers no warranty of any kind on lead times and delivery dates.

Copyright and Trademark:

All contents and representations included on this website, including but not limited to text, photos, graphics, logos, images, and applicable software, is the property of Acoustimac or its applicable suppliers and is protected by the United States copyright and trademark laws.

Disclaimer of Warranties and Liabilities of website content:

This website provides its contents with dimensions and representation on an "As-Is" or "As Available" basis. No warranties of any kind, expressed or implied, as to the information including those provided by Acoustimac’s vendors posted on this website are made. It is your responsibility to cross check and/or to verify for the represented information herein. Acoustimac will not be liable for any damages of any kind resulted from the use of this website including viruses or other harmful factors potentially associated with your use of the internet communication to or from this website.

Thank you for your business and trust.